Here you will find a lot of frequently asked questions regarding the use and the maintenance of your equipment as well as safeguards.​


See the instructions for use video


1- What is the purpose of the three bowls?
The nested bowls allow switching from one stage of a recipe to another without slowing down to wash a bowl.
- Large: for heavy-duty jobs, like chopping, mixing, emulsifying, kneading, beating egg whites, slicing and shredding.
- Medium: to be used with accessory disks only.
- Mini: perfect to mince herbs, chop nuts, blend sauces, prepare baby food and more. 

2- Bowl is tight on the base / lid is tight on the bowl 
- With a little practice, you will become familiar with the lid locking mechanism which is designed for your safety. The first few times you use the processor, some components may be tight-fitting.
- This can be fixed by spreading a drop of cooking oil around the base and on the locking lugs.
- If making very hot soup, be sure to remove the pusher, otherwise as the soup cools down it can create a vacuum which sucks the lid down onto the bowl. 

3- Difficulty in locking/unlocking the lid or bowl 
- To lock the bowl into position, place it on the spindle so that the handle is just to the left of the switches, then rotate the bowl counter-clockwise as far as it will go until it locks into position.
- The lid must always be removed before unlocking the bowl from the base. 

4- Residual food on top of the disk
- It is normal to find residual pieces of food remaining between a disk and the bottom of the feed tube.
- Try using larger pieces of food in the feed tube to reduce waste. Pack the feed tube ingredients as evenly as possible. 

5- Soup will not process to a smooth consistency
- Process the vegetables first until the desired consistency is reached, and then add the liquid while further processing the vegetables. 

6- Liquid leaks between the bowl and the lid when using the stainless steel blade
- Use the BlenderMix accessory.
- If you are not using the BlenderMix accessory, it is necessary to process solids first, before adding liquids, to ensure that there is some body in the mixture to hold the liquid down.
- Check that too much liquid is not being processed.
- Milkshakes are a very thin mixture and can leak, therefore blend in the more substantial ingredients first, then add the more liquid ingredients.
- Do not attempt to test the capacity of the bowl by filling with water - again this has no substance and will cause instant leakage. 

7- While making dough from scratch, the machine shakes
- There may be residue on the countertop and the machine’s feet don’t have proper traction. Be sure to clean your counter thoroughly.
- Be sure that you are using the Bakery Dough Blade.
- You may have run the food processor for too long, so the dough is overworked and very tough. 

8- Problems whisking egg whites 
- Leave the pusher out to allow air to circulate freely.
- Eggs must be at room temperature before whisking.
- Bowl and paddle must be absolutely free of grease and moisture.
- Egg whites must be free from traces of yolk.
- Add a pinch of salt (for a tangy recipe) or sugar (for a sweet recipe) via the feed tube to help stiffen the beaten egg whites.
- Egg whites must be processed for 4 minutes at least.
- This accessory is designed for whisking eggs and beating cream only, and should not be used for heavier mixtures.
- N.B. The whisking paddle spins much more slowly than the blade in order to replicate a hand-whisking motion and bring air into the mixture. 

9- Motor stops or will not start
- If your kitchen is equipped with GFI-protected outlets, the circuit breaker may need to be reset.
- The food processor will not start unless the bowl, the lid and the large pusher are all correctly locked into position. This is a triple safety mechanism.
- Be sure that the large pusher is inserted in the large feed tube.
- Motor stops:  This could be caused by overloading, or by the machine running too long which activates an automatic overheating protection. Press the STOP button and allow machine to cool completely, and then start again. 

10- Do I need to sharpen the master stainless steel blade?
- Forged with incredible strength, the Sabatier® serrated blades never need sharpening because they are serrated. 

11- The juice extractor basket starts to vibrate slightly during operation
- Stop the machine and empty the juice extractor basket. Then resume juicing. 

12- Cleaning after use of citrus fruits
 Please rinse immediately your bowl and your lid after using citrus fruits (lemons, oranges, grapefruit ... )